Effective Date: July 25, 2026 Last Updated: July 25, 2026

Metal Sign (“we,” “us,” “our,” or “the Company”) operates the website metalsignbd.com (the “Website”). This Privacy Policy explains how we collect, use, store, and protect information you provide to us when you visit our Website, request a quotation, or otherwise interact with our services.

By using our Website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our Website.

1.1 Personal Information

When you submit a quote request, contact us, or reach out via WhatsApp, phone, or email, we may collect:

  • Full name
  • Phone number and WhatsApp number
  • Alternative contact number (if provided)
  • Email address (if provided)
  • Project location or area

1.2 Project Information

To prepare an accurate quotation, we may collect details such as:

  • Property type (e.g., duplex, triplex, residential, commercial)
  • Service category and staircase type of interest
  • Project size, approximate measurements, and estimated budget
  • Preferred contact time
  • Project requirement descriptions, design preferences, and material choices

1.3 Uploaded Files

You may voluntarily upload:

  • Reference images (inspiration photos, JPG/PNG/WEBP)
  • Drawings, floor layouts, sketches, or CAD files (JPG/PNG/PDF/DWG)
  • Payment confirmation screenshots or transaction IDs (for site visit fee payments, where applicable)

1.4 Payment-Related Information

For projects located outside Dhaka that require an advance site visit fee, we may collect payment proof (such as a bKash transaction screenshot or transaction ID) to confirm and schedule your site visit. We do not store your mobile financial services PIN or password, and we do not have access to your bKash account credentials.

1.5 Automatically Collected Information

When you browse our Website, certain technical information may be collected automatically, including your IP address, browser type, device type, pages visited, and general usage patterns. This may be gathered through cookies or similar technologies, and through third-party tools such as Google Maps (used to display our office location).

2. How We Use Your Information

We use the information collected to:

  • Prepare and deliver accurate project quotations
  • Schedule consultations, site visits, and measurements
  • Communicate with you regarding your project via phone, WhatsApp, or email
  • Confirm and process advance site visit fee payments
  • Improve our Website, services, and customer experience
  • Maintain project records for after-sales support and service commitments
  • Respond to inquiries and provide customer support

We do not use your personal information for purposes unrelated to your inquiry or project without your consent.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

  • Service providers: With trusted personnel, contractors, or partners involved in fabrication, installation, or site visits, strictly for the purpose of completing your project.
  • Payment verification: With relevant personnel to confirm advance payments made via bKash.
  • Legal requirements: If required by law, court order, or governmental regulation.
  • Business transfers: In the event of a merger, acquisition, or transfer of business assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

We take reasonable technical and organizational measures to protect the information you share with us from unauthorized access, alteration, disclosure, or destruction. This includes limiting access to project and contact information to authorized team members involved in handling your inquiry.

However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain personal and project information for as long as necessary to:

  • Complete your requested quotation, consultation, or project
  • Maintain records for warranty, after-service support, or long-term service commitments
  • Comply with legal, accounting, or reporting obligations

If you would like your information removed from our records once your project or inquiry is closed, you may contact us using the details on our Contact page.

6. Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to any legal or contractual obligations requiring us to retain it
  • Withdraw consent for future communications by contacting us directly

To exercise any of these rights, please reach out to us via the contact details provided on our Website.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance your browsing experience. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website.

8. Third-Party Links and Services

Our Website may contain links to third-party services, such as Google Maps or social media platforms (Facebook, Instagram, YouTube, WhatsApp). We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their respective privacy policies.

9. Children’s Privacy

Our Website and services are intended for adults seeking architectural and fabrication services. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Metal Sign Phone: +880 1777-389207 WhatsApp: +880 1777-389207 Email: metalsign202@gmail.com Office Address: House-13, Ground Floor, Road-09, Block L, South Banasree, Dhaka 1219, Bangladesh Website: metalsignbd.com

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend having this document reviewed by a qualified legal professional familiar with applicable data protection laws in Bangladesh before publishing it on your live website.