Effective Date: July 25, 2026
Last Updated: July 25, 2026

At Metal Sign, every staircase, metal fabrication, glass, and aluminium project is custom-designed and manufactured to meet each client’s unique requirements. Because our products are made specifically for individual projects, our refund policy differs from that of standard retail purchases.

Refund Eligibility

Refunds are generally not applicable once fabrication or production has begun, as materials, labor, and manufacturing resources are committed exclusively to your project. Each order is custom-built and cannot be resold or repurposed.

Eligible Refund Circumstances

A refund may be considered only if Metal Sign is unable to complete or deliver the project due to reasons solely attributable to the company. All refund requests are subject to review and approval by our management team.

Refund Deductions

If a refund is approved, the refunded amount will be calculated after deducting any actual costs already incurred, including but not limited to:

  • Design and consultation services.
  • Engineering and drawing preparation.
  • Material procurement and supplier costs.
  • Fabrication, labor, and manufacturing expenses.
  • Transportation, logistics, or any other project-related costs.

Refund Processing

Approved refunds are typically processed within 7–15 business days from the date of approval. Processing times may vary depending on the payment method and financial institution involved.

Refund Method

Whenever possible, refunds will be issued using the original payment method. If this is not feasible, an alternative refund method may be arranged in consultation with the client.

Need Assistance?

If you have any questions regarding refunds or would like to submit a refund request, please contact the Metal Sign team with your project reference, order details, and payment information. We will review your request and respond as promptly as possible.